Citibank is a financial institution with dynamic presence in more than 160 countries possessing 200 years of specialized experience. It owns two units, Citicorp and Citi Holdings, offering a wide range of financial products and services. In 1964 Citibank first came to Greece, initially to cover the needs of the shipping and large corporate clients’ sectors. In 1980 it expanded to retail banking. Today Citibank owns 41 branches in Greece. We started our collaboration in 2010 when we undertook the project management of facades and ATM spaces makeover, with a view to redesigning the whole procedure of automatic cash dispensing.